SecureDoc Personal Edition FAQ

Why do I need disk encryption?

Last year, over 10 million people were victims of identity theft. According to the Federal Trade Commission, information is taken from stolen laptops for unlawful activities. Can you afford to lose your information to strangers?

How much do MySecureDoc Products Cost?

For North America, Price ranged from $19.95 USD to $49.95 USD

Does MySecureDoc support Windows Vista?

The next release of MySecureDoc will support Windows Vista.

How is the product licensed?

MySecureDoc products are licensed on a per machine install, you will need to have one license install on each machine that uses the MySecureDoc product.

What are the MySecureDoc support policies?

Customers must register their MySecureDoc product to be eligible for 30 days free web support from the date of registration. After this period registered MySecureDoc users are eligible for free troubleshooting information only. In addition, you can order an additional 30 days of online support, or, if you need to speak directly with a support personal to resolve the reported issue, support can be purchased through our online store.

What platforms do MySecureDoc products support?

Windows 2000, Windows XP and Windows 2003

What security encryption algorithm do MySecureDoc products use?

Strong AES 256-bit encryption

What makes MySecureDoc Personal Edition unique?

The product installs as part of the system boot architecture and asks for authentication before the native Windows OS brings up a logon screen. That style of authentication prevents an intruder from bypassing the encryption capabilities of the product.

How does disk encryption work?

MySecureDoc™ encrypts the ENTIRE disk. Most competitors only encrypt the partitions that are being used on a hard-drive, leaving unencrypted spaces between partitions, at the beginning and the end of the hard-drive. This may cause viruses to spread between partitions and drives. MySecureDoc™ protects all your data including the residual data, temporary files, paging files, and hidden partitions. The product encrypts and decrypts data behind the scenes and in real-time; users will not even notice the process taking place.

How reputable is WinMagic Inc. ?

WinMagic Inc. has been in business since 1997. Its SecureDoc line of products are the only token based disk encryption certified by the NSA. The Personal Edition uses the same FIPS 140-1 level 2 validated cryptographic engine as our certified Professional Edition, and incorporates the AES 256-bit encryption algorithm certificate number 1 (ONE) issued by the National Institute of Standard and Technology (NIST). SecureDoc™ is the first and only disk encryption to be used for Homeland Security Presidential Directive 12 (HSPD-12) and FIPS 201.

What if I lost my authentication password?

SecureDoc Personal Edition comes with two password utilities to help users retrieve their power on password.

Password Hint – Users create a password phrase to help them remember their power on password.

Self Help Password Recovery – Users create three questions and answers to help them remember their power on password.

Does SecureDoc Personal Edition support hibernation mode?

SecureDoc™ was the first one to truly offer hibernation support.  When a computer goes into power saving mode, power may be turned off but the computer is still on stand by. For added security, users will need to be authenticated once the power is back on.

What is the installation and encryption process like?

Installation of the product is straightforward when disks are converted over to an encrypted format. The conversion process can take anywhere from a few minutes to more than an hour, depending on system speed and drive size. However, MySecureDoc™ has the ability to be an “install and forget” solution—install it once and everything takes place behind the scenes with very little fuss or muss.

Does MySecureDoc protect you from network intrusion?

No, MySecureDoc products will only protect your data from unauthorized access during power on. The user has to be authenticated in order to access your hard disk to allow the Windows OS to start. Once the Windows OS starts, your computing activities are transparent as MySecureDoc is working on the background.

Your data is always encrypted during power off to prevent your hard disk from being accessed using a remote computer.

Does it support Service pack installations?

Users can install (Microsoft) Service Packs on a hard-drive that is encrypted by MySecureDoc™. With most of our competitors’ products, it is necessary to first decrypt the hard-drive, install the Service Pack and then re-encrypt the hard-drive. With MySecureDoc™ the user can leave the hard-drive encrypted while installing the Service Pack.

Does it support Anti-Virus programs?

Most competitors’ products cannot encrypt the hard-drive while an anti-virus program is running. With MySecureDoc™, there is no problem leaving the anti-virus program running while encrypting the hard-drive.

What are the product limitations?

MySecureDoc™ Personal Edition does not support Linux or SCSI drives.

MySecureDoc Personal Edition encrypts only the primary hard drive, including all partitions on the primary disk.

MySecureDoc Personal Edition Plus will support multiple hard disks.

MySecureDoc products does not have central management utility to reset password for multiple computers, please visit www.WinMagic.com to learn more about our corporate products that support central management.

How fast is decryption/re-encryption?

During day-to-day operations, MySecureDoc™ is much faster than its competitors. With MySecureDoc™, there is no noticeable performance loss on the encrypted disk -typically between 3.1% and 3.7%, according to third-party benchmark testing - which is not noticeable to a user.

Does MySecureDoc support third party GINA applications?

MySecureDoc does support third party GINA applications.

Can I encrypt more than one hard disk on my machine?

With MySecureDoc Personal Edition Plus, you have the ability to encrypt more than one hard disk on each machine; this would also include removable USB drives, USB flash stick and SD card.

Which product do I use to encrypt removable USB drives?

For USB removable drive that uses IDE hard disk, you will need to purchase the MySecureDoc Personal Edition Plus software, for removable USB flash devices and SD card; you can purchase the MySecureDoc Media edition.

What if I have any other questions?

You may contact sales@MySecureDoc.com or dan.young@MySecureDoc.com to discuss your queries.